Benjamin Ashford|ParkMobile $32.8 million settlement: How to join class

The Benjamin Ashforddigital parking payment app ParkMobile has agreed to a $32.8 million settlement after a 2021 data breach exposed the information of more than 20 million users.

A proposed class action suit was first filed in Georgia federal court on May 25, 2021, two months after the company initially announced the leak. The suit was filed on behalf of Tyler Baker and "all others similarly situated," and alleged that Baker had experienced "abnormal activity" in his PayPal account linked to ParkMobile and had been forced to spend "valuable time" mitigating these activities, changing passwords and monitoring the account.

ParkMobile was accused of harming impacted consumers long-term by failing to secure their data and therefore exposing them to identity theft, fraud and the need to spend time securing related accounts.

As with any settlement, ParkMobile's agreement to pay does not mean they admitted to wrongdoing, but rather that involved parties decided this was a better course of action than a lengthy trial process. Even so, millions are now up for grabs.

Here's how to claim your compensation in the ParkMobile data breach settlement.

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2021 ParkMobile data breach

ParkMobile is a mobile and web app that allows users to pay for parking digitally. It was launched in the U.S. in 2009 and has since built out other services, including a parking reservation system, a self-service management platform for parking location owners and operators and integration with Google Maps.

In March 2021, the company announced that it had experienced a "cybersecurity incident linked to a vulnerability in a third-party software." A later lawsuit lodged against the company indicated that the data of roughly 21 million users was compromised.

ParkMobile said in subsequent updates that "sensitive data” information like payment card numbers had not been leaked and users' encrypted passwords were accessed but not the encryption keys needed to read them.

The lawsuit said leaked information included license plate numbers, email addresses, phone numbers, vehicle nicknames and, in a small number of cases, mailing addresses.

Court documents accused ParkMobile of ignoring deficiencies in its security systems, failing to follow industry guidelines and failing to adopt security measures recommended by experts in the field, including the Federal Communications Commission.

In a statement posted to its website Nov. 15, ParkMobile said that it immediately launched an investigation following the incident and "quickly eliminated a third-party vulnerability."

On Dec. 5, it shared a link to the class action settlement on the same webpage.

USA TODAY reached out to ParkMobile for comment.

What's in the ParkMobile settlement?

In total, the settlement adds up to about $32.8 million.

ParkMobile will provide $9 million in funds for class members claiming payments, as well as $300,000 for administration fees. $21 million has also been made available to supply class members with in-app credits if they do not claim a cash payment.

An additional $2.5 million will also be allocated to ParkMobile to implement improved security measures.

Who's entitled to payment in the ParkMobile settlement?

If you received a notification from ParkMobile about the "2021 Data Security Incident," you are considered a settlement class member. Members were also sent notice of this class action settlement via email.

If you received either notice, you are eligible to submit a claim.

How to get your ParkMobile settlement payment

If you received either of the notices mentioned above, you are automatically considered a class member in the settlement.

Eligible members who do nothing will remain part of the settlement but will only receive a code from ParkMobile for a $1.00 credit in the ParkMobile App that is good for up to a year.

Members who would like to receive a cash payment must submit a claim form. Forms can be found and submitted online or via mail. The claim form must be submitted electronically via the settlement website at www.ParkMobileSettlement.com or mailed to: ParkMobile Data Security Incident, Attn: Claim Forms, 1650 Arch Street, Suite 2210, Philadelphia, PA 19103. 

Electronic claims must be submitted by March 5, 2025, and physical mail must be postmarked on or before that date. The amount each member can receive is capped at $25.

Members who would like to opt out of the settlement must do so before February 3, 2025. To be excluded, members must send a letter by mail stating that they want to be excluded from the Settlement in Baker, et al. v. ParkMobile, LLC, Case No. 1:21-cv-02182-SCJ to the same address listed above.

An approval hearing will be held at 10:00 a.m. on March 13, 2025, to officially greenlight the settlement.

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